Electronic Records
Find any patient's full history in seconds. Exam records, prescriptions, visit notes, and documents are stored securely in one place — no more digging through paper charts.
The clinical records and front-office essentials every practice runs on — on every iCARE plan.
Find any patient's full history in seconds. Exam records, prescriptions, visit notes, and documents are stored securely in one place — no more digging through paper charts.
Fill your day and cut no-shows. Book, move, and double-book appointments in a few clicks, with each doctor's real-time availability at a glance.
Record the full exam on screen — history, refraction, health, assessment and plan — then compare a patient's past and present results side by side.
Fit, order and track contact lenses from trial to final Rx — included on every plan, even non-dispensing practices.
Get paid faster. Submit and track insurance and OHIP claims in a streamlined workflow that helps you avoid rejections and reduce outstanding balances.
Invoice in seconds and track every dollar. Generate professional invoices, take payments, and monitor balances — all tied into your billing.
Turn browsers into buyers. Build a price estimate for eyewear or services on the spot, then convert it into an invoice with one click.
Track store credit and barter balances, apply them to any sale, and keep a clear running ledger for every patient.
Keep patients on top of their eye health. Track who's due and send recall reminders so your schedule stays full. (Automated Recall Central comes with Pro.)
Keep every document with the right patient. Attach and retrieve referrals, forms, and scans directly from a patient's file whenever you need them.
Serve whole families faster. Link family members' records to share addresses, speed up data entry, and jump between relatives' files instantly.
Generate polished referral letters with the clinical details filled in automatically, and track every referral through to completion.
Coordinate your team without leaving the software. Secure, real-time chat keeps your front desk and doctors in sync all day.
Nothing falls through the cracks. Create, assign, and track tasks and daily work lists across your team to keep everyone aligned.
All your contacts in one place. Keep patients, suppliers, insurers, and partners organized and just a click away.
Built for group practices. Manage schedules, records, and reporting for every practitioner under one roof — each with their own preferences.
Give everyone exactly the right access. Role-based logins, standard or fully custom, keep each staff member in only the tools they need, protect patient data, and tie every action to the user who performed it.
Connect your whole office. Share appointments, records, and chat across every workstation in real time.
Work the way your office works. iCARE supports barcode scanners, printers, signature pads, and card readers to speed up every counter.
Make iCARE yours. Tailor preferences, alerts, schedules, and per-doctor settings to match exactly how your practice runs.
More than a standard exam. Built-in converters, calculators, and extra tests go beyond the basics to support better eye care.
Spend less time typing and more time with patients. Shortcuts, smart buttons, and quick-entry options speed up data entry throughout iCARE.
Know how your practice is doing. Financial, sales and OHIP reports give you a clear read on day-to-day operations.
Help whenever you need it. From documentation and video tutorials to remote support and a built-in ticket system, you're never on your own.
Skip the manual data entry. Connect your diagnostic and exam equipment so results flow straight into the patient's record — included on every plan.
Everything in Clinical, plus the full optical dispensary for practices that sell eyewear.
Create and track glasses orders end to end — from prescription to dispense — with pricing tied straight into invoicing.
Always know what's in stock. Track frames, lenses, and supplies with barcode generation and scanning, so sales are accurate and reordering is effortless.
Reorder best-sellers in a click. Flag and track favourite frames so you can recommend and restock the styles your patients love.
Everything in Complete, plus the analytics, automation, marketing and AI tools that actively grow your practice.
Set monthly targets per doctor and track real-time progress on revenue, exams, capture rate, new patients and more — with colour-coded pacing.
Spot opportunities at a glance. A visual dashboard reveals revenue trends, appointment patterns, and per-doctor performance so you can grow with confidence.
Pay your team accurately. Calculate per-provider commissions on exams, glasses and contact lenses automatically.
Understand your patient base. Organize and analyze demographic details to personalize care and target your marketing where it counts.
Hands-off recall that finds who's due and sends reminders by email and text on a schedule — your chairs stay full automatically.
Grow your patient base. Send targeted email campaigns and mailing lists, track engagement, and see what's working to boost retention and revenue.
Build your reputation on autopilot. Send patients a one-tap link to your Google or other review pages after their visit, and track who's been asked.
Wake up to the numbers. End-of-day and daily activity summaries are generated and delivered to your inbox every night, automatically.
Put AI to work across the exam. iCARE suggests differential diagnoses, drafts management plans, looks up medications and treatment options, and helps with contact-lens decisions — and pairs with the AI Exam Scribe below. Included with Pro, or available as an add-on.
Dictate the visit and let AI write it up. iCARE turns your spoken exam into a structured SOAP note and fills in the exam fields for you — so you spend less time typing and more time with patients.
Mix in à la carte on any plan — pay only for what your practice needs.
Reach patients where they are. Two-way SMS for appointment confirmations, reminders, and quick messages — plus built-in fax — right from iCARE.
Stop waiting on hold. Confirm a patient's health card and eligibility in real time, right at check-in — fewer rejected claims and less admin.
Your practice, on the go. A companion phone app gives your team quick access to key information away from the front desk.