Access detailed guides and troubleshooting steps directly within our software. Our built-in documentation is designed to provide quick answers and step-by-step instructions for common tasks.

Simply navigate to the top Help menu and select Product Documentation.

Submit and track your support requests directly within our iCARE Patient Management Software. Our ticketing system ensures your concerns are addressed promptly and efficiently.

Find access to the support ticket system, located in the bottom right corner of the main iCARE Software window (icon shown here).

You can also access our support ticket system online, in the members area: Login

Learn how to make the most of your software with our video tutorials. These easy-to-follow guides cover key features, settings, and advanced tips to help you streamline your practice.

Click here for all video tutorials.

Our comprehensive FAQ section is designed to answer your most pressing questions quickly and efficiently. We’ve organized our FAQ into categories for easy navigation:

• General Questions: Find answers to broad questions about our software, such as what it does, who it’s for, and how it’s tailored to meet the unique needs of Canadian optometry and optical practices.
• Software: Explore detailed explanations about the software’s features, installation requirements, integrations, and how it can enhance your practice’s efficiency and patient care.
• Support Plan: Learn about the benefits of our mandatory support plan, what’s included, and how it ensures your software stays updated and supported with expert assistance.
• Health Card Validation: Discover how our real-time health card validation works, the provinces it supports, and how it reduces billing errors and administrative burdens.
• Payments: Get detailed information about our pricing structure, payment options, and bundled plans that offer cost-saving opportunities for your practice.
• Technical Problems: Troubleshoot common technical issues with solutions to help you resolve them quickly, and find guidance on how to contact our support team for further assistance.